On Demand PR

• Rostrvm Solutions – Call Centre Software (Full service agency)
• IT Service Management Forum – Member organisation (PR capacity)
• ATSCo – Recruitment member organisation (Newsletter capacity)
• CT Consulting – Convergence Consultancy (PR & Marketing capacity)

On Demand PR role: PR Management – full service agency with a focus on editorial opportunities and writing case studies.

British company Rostrvm Solutions has been supplying call centre and outbound contact management software since 1986. Designed, manufactured and supported by telephony experts in the UK, the rostrvm platform provides the functionality that you are looking for and enables your existing telephony investment and IT infrastructures to support sophisticated call handling and customer contact strategies.

rostrvm is used in call centres of all sizes, delivering innovative contact handling applications. They enhance existing call centre technology investments and support new contact methods such as Voice over IP, email and SMS text messaging.

The rostrvm suite of software is licensed as a modular suite – customers only pay for the facilities they need when they need them. As an independent, privately held company they have a unique view of call centre operational and technology issues.
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On Demand PR role: PR Management – with a focus on editorial opportunities and increasing membership.

The IT Service Management Forum Ltd (itSMF) is the only internationally recognised and independent body dedicated to IT Service Management. It is a not-for-profit organisation, wholly owned and principally operated by its membership.

Established in 1991, the itSMF is a major influence on, and contributor to, Industry Best Practice and Standards worldwide, working in partnership with such organisations as the OGC (UK Government Advisory Body), The British Standards Institution (BSI), the Information Systems Examination Board (ISEB) and the Examination Institute of the Netherlands (EXIN).

It offers a number of benefits to its 25,000 members worldwide including the ability to exchange experiences within a large focused community, interaction via web based discussion forums, free regional discussion groups, discounted prices for seminars, publications, and the highly acclaimed annual conferences held around the world.
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On Demand PR role: Newsletter Editor – Content generation with a focus on finding news and member material for ATSCo’s quarterly newsletter and delivering content for the web site.

The Association of Technology Staffing Companies (ATSCo) was formed in 1999 to provide a strong and united voice creating a positive appreciation of the role, responsibilities and value of the IT, Telecommunications and Professional level Engineering Recruitment Industry.

The UK marketplace has an annual turnover of over £4 billion, with around 80,000 flexible workers. Eight out of ten contractors in the Technology sector supply their services to
end-users and vendors via a staffing organisation and five of these eight through an ATSCo member.

ATSCo was formed with 14 founder members and now has around 60, ranging from the quality start up businesses to the huge plcs, each bringing an individual corporate style plus a shared vision for an industry respected for its quality, service and results.
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On Demand PR role: PR Management – with a focus on editorial opportunities and speaker engagements in the call centre industry.

CT Consulting was founded as an independent consultancy to advise companies which are implementing Call Centres and Customer Contact Centres. It specialises in the technology selection process and the origination of tenders in Convergence and Web Technology, Web Self Service, Computer Telephony, eCommerce and its use in integrated customer contact centres and Help Desks.

Its advice covers the selection of Telephony components such as IP, IVR, CTI Servers and ACD’s as well as the associated IT components. It also covers System Specification, Technology Training, ITT preparation, and ITT Response evaluation.

CT Consulting has advised companies such as Britannic Assurance, HSBC, Claranet and three Local Government Authorities. David Mackenzie, Principal Consultant is also the technology advisor for the Call Centre Management Association, technology officer for the alliance of eGov Suppliers, and has been an Expert Witness for a call centre software case for a major City firm of solicitors.
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