CosmoCom develops and supports a new generation of call centre.  CosmoCall Universe is a software application that enables a universal queuing engine to process all types of multi-channel communications. Applied via the internet and telephone, managing email and voice messages, all in a single unified platform to end users and ASPs.


A US company, the flagship product CosmoCall Universe was 18 months ahead of its nearest UK competitor and wasthe world's leading provider of IP contact centre platforms. Both BT and Cable & Wireless have incorporated CosmoCall Universe in their packaged contact centre offerings.


ODPR role 2002 to 2003: PR and Marketing Management