Lagan’s Citizen Relationship Management - FrontLine™ is a product that allows organisations to communicate effectively with their citizens or customers through telephone and face to face, via any electronic channels and in any supported language (including complex languages such as Arabic, Korean and Mandarin).


Based in Belfast, Lagan was established in 1994 and delivers CRM solutions, principally to the Government and Communications sectors. Lagan won the Deloitte & Touche Fast 50 Awards 2001 and the Industrial Research & Technology Unit /PWC – Innovation in Business Awards 2001. Customers include; Birmingham City Council, Newcastle City Council and Bristol City Council.


ODPR role 2002 to 2003: PR Management