royalblue – Call Centre division specialises in customer service systems for CTI enabled Call Centres. Rostrvm provides interfaces to telephony devices, offers full integration facilities; has over 300 customers and has sold in excess of 7,500 Call Centre seats which converts to over 25% of the CTI software market. Clients include: Abbey National, Littlewoods Lotteries, Legal and General, BT Syntegra, RAC and Seeboard.
royalblue - Customer Interaction Software division has developed HelpDesk for Windows. A fully-featured, highly customisable, support management system which has been designed to provide the most easy to use and powerful environment for implementing any global support operation, and was show cased at the Microsoft Global Xtreme 97 Summit in Orlando. Since its launch in June 1994 it has sold over 7,000 licences (the fastest selling CIS in the UK) and its Version 4 is the first 32 bit customer support software to be built to run under Windows 95 and Windows NT. A sample of their 650 clients include: BT, Abbey National, Virgin Atlantic, OFTEL, Lloyds TSB, Nokia and the AA.
ODPR role 1996 to 1998: PR Management